Privacy Policy

1. Introduction and Scope

Genesis Bot Ai ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information. This policy applies to all users, clients, and visitors accessing our website, trading platform, mobile applications, and all related services. By accessing or using Genesis Bot Ai services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

Account Registration: When creating an account, we collect your full name, email address, phone number, date of birth, residential address, country of residence, and national identification information.

Financial Information: To facilitate trading and transactions, we collect bank account details, payment methods, credit/debit card information, trading preferences, investment history, and financial background.

Verification Documents: We require government-issued identification, proof of address, and in some cases, proof of funds or source of wealth documentation for compliance purposes.

Communication Data: We collect information when you contact us via email, chat, phone, or support tickets, including correspondence content and communication history.

Transaction Records: All trading activity, orders, positions, profits, losses, and settlement information are recorded.

2.2 Information Automatically Collected

Device Information: We automatically collect data about your device including device type, operating system, unique device identifiers, mobile network information, and device settings.

Log Data: IP addresses, browser type and version, pages visited, time spent on pages, referring URLs, and clickstream data are automatically logged.

Cookies and Tracking: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform usage.

Location Data: We may collect approximate location information based on IP address or, with your consent, precise geolocation data.

Usage Analytics: Information about how you interact with our platform, including feature usage, time spent in different sections, and behavioral patterns.

2.3 Third-Party Information

We may receive information about you from third parties including financial institutions, identity verification services, credit bureaus, fraud prevention services, and publicly available sources for enhanced due diligence and compliance verification.

3. Use of Your Information

3.1 Service Delivery

We use your information to create and maintain your account, process transactions, execute trades, manage your portfolio, settle positions, and provide customer support and technical assistance.

3.2 Compliance and Regulatory

Your information is used for Know Your Customer (KYC) verification, Anti-Money Laundering (AML) compliance, Counter-Terrorist Financing (CTF) screening, regulatory reporting, and audit purposes as required by applicable laws and regulations, particularly FSRA regulations.

3.3 Communication

We communicate important account updates, security alerts, policy changes, promotional offers, educational content, market analysis, and respond to your inquiries and support requests.

3.4 Platform Improvement

We analyze usage patterns, conduct research, develop new features, improve service quality, optimize user experience, and test platform functionality.

3.5 Fraud Prevention and Security

We use your information to detect fraudulent activity, prevent unauthorized access, protect against cyberattacks, monitor suspicious transactions, and maintain platform security.

3.6 Marketing and Personalization

With your consent, we use your information for personalized marketing, targeted advertisements, promotional campaigns, and product recommendations aligned with your interests and trading profile.

4. Data Sharing and Disclosure

4.1 Service Providers

We share data with trusted third parties including payment processors, cloud storage providers, identity verification services, analytics providers, and customer support platforms under strict confidentiality agreements.

4.2 Regulatory and Legal Requirements

We may disclose information to regulatory authorities, law enforcement, tax authorities, and financial regulators when required by law, court orders, or government requests.

4.3 Business Transactions

In case of merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. You will receive notice of such changes.

4.4 Aggregated Data

We may share anonymized and aggregated data for research, market analysis, and statistical purposes without identifying individuals.

4.5 Data Protection Measures

All third parties receiving your data are bound by confidentiality obligations and must implement appropriate security measures compliant with this Privacy Policy.

5. Data Security

We implement comprehensive security measures including 256-bit SSL encryption for data transmission, secure data storage with access controls, regular security audits and penetration testing, two-factor authentication for account access, employee training on data protection, and incident response protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Account information is retained for the duration of your account relationship plus 7 years for regulatory compliance. Transaction records are maintained for a minimum of 7 years. Communications are retained for 3 years. You may request deletion of your data subject to legal and regulatory retention requirements.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format upon request.

7.2 Correction and Updates

You can update inaccurate or incomplete information through your account dashboard or by contacting our support team.

7.3 Deletion Rights

You may request deletion of your data, subject to legal and regulatory retention requirements. We will comply where applicable.

7.4 Opt-Out

You can opt-out of marketing communications and personalized advertising while continuing to receive essential service notifications.

7.5 Cookie Management

You can manage cookie preferences through browser settings, though disabling cookies may affect platform functionality.

8. International Data Transfers

Genesis Bot Ai operates from the Abu Dhabi Global Markets (ADGM) regulated jurisdiction. If you access our services from outside ADGM, your data may be transferred internationally. By using our platform, you consent to such transfers. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will delete such information promptly and may close associated accounts. Parents or guardians who believe a child has provided information should contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, social media platforms, and external services. This Privacy Policy applies only to Genesis Bot Ai. We are not responsible for privacy practices of third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with an updated effective date. Material changes will be communicated via email or prominent notification on our platform. Your continued use of our services constitutes acceptance of updated policies.

12. Contact Us

For privacy inquiries, data access requests, complaints, or to exercise your privacy rights, please contact us at:

Genesis Bot Ai
Email: privacy@genesisbotai.com
Support: support@genesisbotai.com

We aim to resolve privacy concerns within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with relevant data protection authorities.

13. Glossary

Personal Information: Any information that can identify an individual directly or indirectly.

Processing: Any operation performed on data including collection, storage, use, disclosure, or deletion.

Cookies: Small files stored on your device containing information about your interactions with our platform.

KYC (Know Your Customer): Verification procedures to confirm client identity and assess risks.

AML (Anti-Money Laundering): Compliance procedures to prevent illegal financial activities.

Effective Date: January 2026